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Susan G. Komen for the Cure's Promise Shop was designed to make your shopping experience easy, fun and rewarding. Komen for the Cure is so fortunate to have your support in the fight against breast cancer. We recognize that you might have questions as you begin to shop or browse Promise Shop, and so we have provided a Frequently Asked Questions section.

If you can not find an answer to your question in our Frequently Asked Questions, or you are having a problem using Promise Shop, please call our customer service team at 1-877 GO KOMEN (1-877-465-6636) during normal business hours, Monday through Friday, 9 am to 4 pm, CST. Or you can also send us an email message by using the Contact Us button at the top of the page. We will try to respond to all emails within three business days.

• Phone, Mail and Fax Orders
  
  
  • Phone
    If you prefer not to order online, please call our customer service team at 1-877 GO KOMEN (1-877-465-6636) during normal business hours, Monday through Friday, 8 am to 6 pm, CST. If all telephone lines are busy, your call will be placed on hold and answered by the first available representative.
    
  • Mail
    You can mail your order to: Susan G. Komen for the Cure,
    Attn: Merchandise
    5005 LBJ Freeway, Suite 250
    Dallas, TX 75244. If you are paying by check, please make your check payable to Susan G. Komen for the Cure.
    
  • Fax
    You can fax your order to 1-877-581-7037.

• Package Size (primarily Educational Materials)

  Package size for educational materials has been determined by analyzing the historical order patterns and the uses of the product.

• We are only able to sell educational materials in the package size specified for the particular item. For example, one package of 806-301-GA (Breast Self-Exam cards) is equal to 250 BSE cards. Please remember to always order by the number of packages that you want. Unfortunately, quantities less than a package size cannot be processed. Purchasing items in the specified package quantities enables us to be more efficient; therefore, allowing more funds to be used to fulfill our promise to end breast cancer.

• Shipping and Handling Options and Rate Schedule (United States Only)
  
  There are three shipping and handling options available:
  1. Ground
     This is our standard method of shipping and handling. Delivery is expected in 7 to 10 business days (excluding holidays).
  2. Next Day (expedited shipping and handling)
  3. 2nd Day (expedited shipping and handling)
  
  

  Please note that Next Day and 2nd Day are based on business days; therefore, weekend delivery and holidays are not included.

  
  

  Shipping and Handling Options and Rate Schedule

  Standard (Shipping and Handling via Ground)	Rate Schedule
  For total order invoices between:
  Up to $25.00	$5.95
  $25.01 and $50	$7.95
  $50.01 and $75.00	$9.95
  $75.01 and $100.00	$11.95
  $100.01 and $150.00	$13.95
  $150.01 and $200.00	$15.95
  $200.01 and $300.00	$17.95
  $300.01 and $400.00	$19.95
  $400.01 and greater	$21.95
  Expedited Shipping and Handling
  Overnight	Add $25 to shipping cost
  2nd Day	Add $20 to shipping cost

  
  

• Order Cut-off Times and Expected Shipping Day
  All orders will be shipped within 48 hours, excluding weekends and holidays.

  Expedited Orders: If you have selected either the Next Day or 2nd Day option, orders MUST be received by 1:59 pm, CST to ship on that business day. After 1:59 pm, CST expedited orders will ship on the next business day.

• International Orders
  All orders must be paid for in U.S. funds. If an order is to be shipped outside the U.S. it must be prepaid and approved prior to shipping. Orders will be shipped International Priority unless otherwise requested by calling our customer service team at 1-877-465-6636 during normal business hours, Monday through Friday, 9 am to 4 pm, CST or you can email your request using Contact Us. Actual shipping charges will be applied to your order prior to shipping, duties and taxes may also be charged.

• Payment Options
  Komen’s Promise Shop accepts the following credit cards:
  - American Express
  - Discover
  - Mastercard
  - Visa
  (Komen Affiliates and Grantees can ONLY be invoiced if they call 1-877 GO KOMEN (1-877-465-6636) to place an order.)

• Credit Card Orders
  Credit card orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors. If your credit card does not process, we will cancel your order; you will be notified via email or U.S. mail and will need to place a new order.

• Product Availability
  Sometimes a product is not available at the time of ordering due to the overwhelming success of a new item or a manufacturing delay. When possible, we will always try to let you know when the product will become available to ship. We are sorry for any inconvenience this may cause.

• Security and Privacy
  All credit card transactions conducted on the Komen's Web site employ SSL secure encryption to protect your credit card information. This method is industry-standard security protocol for protecting data transmissions. Additionally, Komen utilizes digital certificates issued by VeriSign, an established signer of digital certificates.

  Komen is committed to respecting the privacy of its online visitors. Please refer to our privacy policy for more information. You can also access the privacy policy link at the bottom of any page.

• Why Your Email Address is Needed
  We ask our customers to provide an email address so that we can send an email confirmation at the time an order is placed. The confirmation will include the order number if you should need it in the future.

• Sales Tax
  Each of the 50 United States and Puerto Rico has established state tax regulations. Taxes are charged according to the shipping address of your order.

• Tax-Exempt Organizations
  Komen must obtain a valid tax exemption certificate for any sale that is made to an organization that claims a sales/use tax exemption. Please fax your valid tax exemption certificate to 1.877.581.7037 or you can mail it to Susan G. Komen for the Cure, Attention: Merchandise, 5005 LBJ Freeway, Suite 250, Dallas, TX 75244 prior to ordering. Sales tax will be charged as applicable if we have not received a valid tax-exemption certificate prior to ordering. If you do not submit the form before placing your order, Komen for the Cure will not be able to refund the tax amount--you need to contact your local or federal tax office to receive the refund. Your order can then be placed by calling Customer Service at 1-877-GO-KOMEN (tax exempt orders cannot be placed directly on-line)

• Price Quote Needed
  If your organization needs a purchase order prior to payment of an order, please call our customer service team at 1-877 GO KOMEN (1-877-465-6636) during normal business hours, Monday through Friday, 9 am to 4 pm, CST. We will be happy to forward you a quote listing the requested items and total charges. The order will not be processed until payment is received.

• Problems Placing your Order
  If you have any problems with placing your order online or with the Promise Shop section in general, please call 1-877 GO KOMEN (1-877-465-6636) during our normal business hours, Monday through Friday, 9 am to 4 pm, CST. Also, you can use the Contact Us button at the top of the page to send us an email.

• Expected Delivery Dates
  
  Unless you selected an expedited shipping and handling method, orders are shipped via small package ground transportation and should be delivered within 7 to 10 business days after order placement.

• Tracking an Order
  Track your order by clicking on Check Order Status in the lower left hand corner in Promise Shop. Once you are signed-in, your order history will appear. Click on the Details button for the order you would like to track. The tracking information will be listed next to each item. Click on the tracking number to see the status of your order.

  If you have additional questions, please call our customer service team at 1-877 GO KOMEN (1-877-465-6636) during normal business hours, Monday through Friday, 9 am to 4 pm, CST.

• Item Missing/Wrong Item Shipped
  Please check the packing slip that was included with your shipment to determine if your order was shipped correctly. Please call the customer service team at 1-877 GO KOMEN (1-877-465-6636) within 5 days during our normal business hours, Monday through Friday, 9 am to 4 pm, CST and let us know about the missing or wrong item. We will ship the missing or correct item immediately to you.

• Our Satisfaction Guarantee
  If for any reason one of your selections does not meet your expectations or is damaged, please call our customer service team at 1-877 GO KOMEN (1-877-465-6636) within 30 days during our normal business hours, Monday through Friday, 9 am to 4 pm, CST. We will gladly replace or refund the selection. All returns must be authorized by customer service and can take up to four weeks to receive. Customers are responsible for the return shipping unless the item is damaged or was shipped incorrectly. (Does not apply to Komen Affiliates or Grantees.)

• Contact Us
  If you have any problems with the Promise Shop section on our Web site, please call our customer service team at 1-877 GO KOMEN (1-877-465-6636) during our normal business hours, Monday through Friday, 9 am to 4 pm, CST or you can send us an email by using the Contact Us button at the top of the page.

• Purchase Proceeds
  Your purchase will support our promise to save lives and end breast cancer forever.

• Product Catalog
  Komen does not print a product catalog in order to keep our administrative costs at a minimum. All items are found online in Promise Shop and new items are posted immediately to the Web site. If you need a copy of Komen's available items, please email us by using the Contact Us button at the top of the page.

• New Product Idea
  Komen is always looking for new products. Please click here for information and to submit your product. A confirming email will be sent when your information is received.

• Breast Health and Breast Cancer Information
  To learn more about breast health or breast cancer, see About Breast Cancer or contact our National Toll-Free Breast Care Helpline at 1-877 GO KOMEN (1-877-465-6636).

• Donating to Komen
  Komen for the Cure is fortunate to have the support of so many in our efforts to save lives and end breast cancer forever. If you would like to make a donation and join us in creating a world without breast cancer, click here.

• Join our Mailing List
  If you would like to be added to Komen's’ mailing list, please sign up by clicking here.

• Address Labels
  Unfortunately, Komen does not sell personalized address labels. If you would like to find out how you can receive the address labels from Komen, please use this Contact form.

• Komen Race for the Cure®
  To see the most current list of Komen Race for the Cure® events visit Find a Race.
  

Business hours are Monday through Friday, 9 am to 4 pm, CST